Some services are experiencing major issues
Outage in Lightroom, Photoshop
We’re investigating an availability issue.
Increased Connectivity Issues and API Error Rates - Bahrain
We are investigating increased API error rates in a single Availability Zone (mes1-az2) in the ME-SOUTH-1 Region.
Increased Error Rates - UAE
We are investigating issues with AWS services in the ME-CENTRAL-1 Region.
Past Incidents ‹ Jan 08 - Jan 14, 2026 ›
January 14, 2026
Outage in Adobe Marketo Engage
We’re investigating an availability issue.
Outage in Adobe Workfront
Our monitoring systems have alerted to a potential issue.
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
Outage in Adobe Workfront
Our monitoring systems have alerted to a potential issue.
BIM 360 Model Coordination | BIM Collaborate | BIM Collaborate Pro
We are investigating an issue where customers are experiencing errors and latency while loading models in Model Coordination within multiple Autodesk products in the European Union region. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.
January 13, 2026
Outage in Adobe Journey Optimizer
We’re investigating a performance issue.
Outage in Data Foundation, Platform Core Services, Adobe Journey Optimizer, Brand Concierge
Our monitoring systems have alerted to a potential issue.
Multiple Autodesk products
We are investigating an issue where customers are experiencing errors and latency while loading models in multiple Autodesk products in the US and European Union regions. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.
Outage in Adobe Acrobat Sign
We’re investigating a performance issue.
Some users may be unable to use Microsoft Copilot prompts
We're reviewing service telemetry data to gain insight into the underlying source of impact and determine our next steps.
January 12, 2026
Outage in Acrobat Services
We’re investigating a performance issue.
Outage in Adobe Analytics
Our monitoring systems have alerted to a potential issue.
Sage 50 FR - Partial Outage.
We have identified that a subset of customers in France are unable to access Banking Entries (Saisir Banking). They are being presented with an "Authentication request error" message. We are currently investigating. ------------------------------------------ Nous avons identifié qu’un sous-ensemble de clients en France ne parvient pas à accéder aux Saisies Bancaires (Saisir Banking). Un message « Erreur d’authentification de la requête » leur est affiché. Nous sommes actuellement en cours d’investigation.
Fusion
We are investigating an issue where customers are experiencing intermittent latency while accessing configuration and Bill of Materials (BOM) workflows in Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
x360Cloud Issue
We have identified an issue with Microsoft 365 mail backups in the EU environment. This issue affects only backups for Microsoft 365 mail data and results in a "Partial" backup status for impacted organizations. We are working to resolve the issue and apologize for any inconvenience this may cause.
January 11, 2026
January 10, 2026
Active - West US 2 - Investigating
We have received alerts of an issue ongoing in the West US 2 region. We are actively investigating and will provide an update shortly.
Active - Datacenter power event - Recovery ongoing
Impact StatementStarting on 10 January 2026 (UTC), customers may experience service disruptions for resources hosted in the West US 2 region. Impacted customers may see intermittent connectivity issues, timeouts, increased error rates, or delays when performing operations on affected resources.Current StatusWe identified a power interruption affecting part of a datacenter in the West US 2 region, which resulted in some infrastructure being temporarily unavailable. Power has now been fully restored to the affected infrastructure.We are investigating the recovery status of affected downstream services. Recovery status and efforts may vary by service. We do not have an ETA for full recovery of all downstream services at this time but will provide more information as soon as received.Service recovery is actively progressing:Azure Storage has fully recovered.Virtual Machines recovery is at 99%, with a small subset of nodes being investigated and healed.Azure Database for PostgreSQL has recovered.Azure Cosmos DB continuing positive progress, approaching full recovery.SQL Database is being recovered with active validation checks ongoing.Other impacted services continue to monitor recovery and validate service health to ensure stability.Engineering teams remain engaged and are closely monitoring the environment to confirm full service restoration.Next UpdateWe will provide another update within 30 minutes, or sooner if significant changes occur.
Some users may experience issues logging into Outlook.com
A recent configuration change to update the sign in flow is resulting in some password-based sign in requests being blocked. We’re reverting the affected configuration to a previous healthy version and monitoring the service as the change propagates across affected environments to ensure successful restoration.
January 09, 2026
Outage in Adobe Marketo Engage
We’re investigating an availability issue.
Outage in Creative Cloud Libraries
We’re investigating a performance issue.
Outage in GenStudio for Performance Marketing
Our monitoring systems have alerted to a potential issue.
January 08, 2026
APS - AEC Data Model API
We are investigating an issue where customers are experiencing latency while getting the latest data published for their Revit files in the APS - AEC Data Model API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Outage in CC Community
Our monitoring systems have alerted to a potential issue.